• Q. Can I connect more than one external bank account to my Stash banking account?

  Your Stash banking account1 can only be connected to one external bank account at a time, but you can change which external bank account you have linked to Stash at any time.  Follow these steps to change your linked external bank account:  In the app: Login to the Stash app. …

• Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?

  If you reported your Stash Stock-Back^® Card lost or stolen, your old card will no longer work. You will need to wait until your replacement Stock-Back^® Card arrives to use your card.¹ If your card was damaged,…

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• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. Can I view my account history after I close my account?

  We understand that you may need to close your Stash banking account.¹  Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app.Tap Bank at the bottom of the screen.Scroll down to the Your Transactions section and tap See All.Scroll to the bottom and tap See all Transactions.Scroll to the bottom and tap Looking for More.Select the month you’d like to view the statement for.…

• Q. I’m having technical issues with the Stash app and can’t open a banking account

  Sorry to hear you’re having trouble opening a Stash banking account right now. Make sure you’re navigating to the Bank tab after you login to Stash. If you’re eligible, you should see a prompt to open your Stash banking account.  If you don’t see this prompt in your Bank tab and you’d like to open a banking account with us,…

• Q. Is the money I deposit into a Stash banking account FDIC insured?

  Yes, the funds that you deposit into your Stash banking account are FDIC insured up to $250,000. For more information about FDIC insurance, check out the FDIC website Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…

• Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?

  After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back^® Card: Login to the Stash app.Tap Bank at the bottom of the screen.Tap your card image to flip it over.Tap the slider next to Lock Card.…

• Q. Who chooses what Stock-Back rewards I earn?

  With every purchase you make with the Stash Stock-Back® Debit Mastercard1 you can earn Stock-Back® Rewards.2  When you use your Stock-Back® Card at a merchant that is on our platform, we’ll reward you with stock in that company. If the merchant does not have stock on Stash,…

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. How much can I withdraw from my Stash banking account?

  The maximum you can withdraw from your Stash banking account¹ at an ATM or Teller is $1,000 every 24 hours.   The daily spend limit is $10,000 per day. Fees may apply. Daily withdrawal and cash limits apply. Please see your Deposit Account Agreement for limits.  …

• Q. Can I Fund My Stash Banking Account Using PayPal?

  Absolutely. While we don’t currently support linking your PayPal account by signing in, you can send money directly to your Stash banking account from Paypal. Follow these steps to get set up: First, you’ll need your Account & Routing numbers from your Stash banking account  You can find these by going to the Spend tab and tapping Move Money Scroll down to Account &…

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• Q. What are the out-of-network ATM fees for my Stash banking account?

  The out-of-network ATM fee is $2.50 plus any fee assessed by the owner of the ATM you’re using. The out-of-network balance inquiry fee is $0.50.  Follow these steps to locate an in-network ATM: Login to the Stash app.  Tap Bank at the bottom of the screen. …

• Q. Where Can I View My Stash Banking…

  Where can I view my Stash banking account balance? You can find your banking account balance on the Stash home screen.1 Login to your Stash account to view your home screen. Where can I view my Stash banking account number and routing numbers?…

• Q. Stash Banking: Account Setup Checklist

  We’ve changed banking partners to Stride Bank, N.A.—an exciting step that comes with enhanced benefits for you. Not sure if your new banking experience is fully set up? We’ve got you. Use the checklist below to ensure you’ve unlocked all your new benefits.1 1.…

• Q. I Didn’t Transition my Stash Banking Account, Now What?

  All banking accounts with our previous banking partner have now been closed. If you haven’t already opened your new banking account, you may be wondering what happens next. Read on for your next steps.  Read more about this change here *Note that these changes do not affect your investment accounts.…

• Q. Can I request a stop payment on a transaction in my Stash banking account?

  Yes, you can request a stop payment for incoming transactions on your Stash banking account. You can request a stop payment via phone. If you’d like to request a stop payment, please call us at (800) 205-5164 from 8:00 a.m.-8:00 p.m.…

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