Q. Can I connect more than one external bank account to my Stash banking account?
Your Stash banking account1 can only be connected to one external bank account at a time, but you can change which external bank account you have linked to Stash at any time. Follow these steps to change your linked external bank account: In the app: Login to the Stash app. …
Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?
If you reported your Stash Stock-Back® Card lost or stolen, your old card will no longer work. You will need to wait until your replacement Stock-Back® Card arrives to use your card.1 If your card was damaged,…
Q. Why are the transfers in my Stash banking account pending?
You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…
Q. Can I view my account history after I close my account?
We understand that you may need to close your Stash banking account.1 Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app.Tap Bank at the bottom of the screen.Scroll down to the Your Transactions section and tap See All.Scroll to the bottom and tap See all Transactions.Scroll to the bottom and tap Looking for More.Select the month you’d like to view the statement for.…
Q. I’m having technical issues with the Stash app and can’t open a banking account
Sorry to hear you’re having trouble opening a Stash banking account right now. Make sure you’re navigating to the Bank tab after you login to Stash. If you’re eligible, you should see a prompt to open your Stash banking account. If you don’t see this prompt in your Bank tab and you’d like to open a banking account with us,…
Q. Is the money I deposit into a Stash banking account FDIC insured?
Yes, the funds that you deposit into your Stash banking account are FDIC insured up to $250,000. For more information about FDIC insurance, check out the FDIC website Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…
Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?
After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back® Card: Login to the Stash app.Tap Bank at the bottom of the screen.Tap your card image to flip it over.Tap the slider next to Lock Card.…
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