• Q. How can I sign up for a Stash banking account?

  If you are entirely new to Stash, download the Stash app or go to stash.com—we can get you up and running in no time. If you are already a Stasher, you are only a few minutes away from having a Stash banking account.…

• Q. Can I connect more than one external bank account to my Stash banking account?

  Your Stash banking account¹ can only be connected to one external bank account at a time, but you can change which external bank account you have linked to Stash at any time.  Follow these steps to change your linked external bank account:  In the app: Login to the Stash app. …

• Q. Why are the transfers in my Stash banking account pending?

  You might see a pending status on a relatively recent Stash banking transaction. The status lets you know that a particular transaction is approved by Stash but not fully processed by the external bank account. When you add money from an external bank account into Stash banking,…

• Q. Can I view my account history after I close my Stash banking account?

  Follow these steps to access your Stash banking account statements after your account has been closed: On the app: Login to the Stash app. Tap Bank at the bottom of the screen.  Scroll down to the Your Transactions section and tap See All.…

• Q. I’m having technical issues with the Stash app and can’t open a banking account

  Sorry to hear you’re having trouble opening a Stash banking account right now. Make sure you’re navigating to the Bank tab after you login to Stash. If you’re eligible, you should see a prompt to open your Stash banking account.  If you don’t see this prompt in your Bank tab and you’d like to open a banking account with us,…

• Q. Is the money I deposit into a Stash banking account FDIC insured?

  Yes, the funds that you deposit into your Stash banking account are FDIC insured up to $250,000. For more information about FDIC insurance, check out the FDIC website Stash Banking services provided by Stride Bank, N.A., Member FDIC. The Stash Stock-Back® Debit Mastercard® is issued by Stride Bank pursuant to license from Mastercard International.…

• Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?

  After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back^® Card: Login to the Stash app. …

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. How much can I withdraw from my Stash banking account?

  The maximum you can withdraw from your Stash banking account¹ at an ATM or Teller is $1,000 every 24 hours.   The daily spend limit is $10,000 per day. Fees may apply. Daily withdrawal and cash limits apply. Please see your Deposit Account Agreement for limits.  …

• Q. What are the out-of-network ATM fees for my Stash banking account?

  The out-of-network ATM fee is $2.50 plus any fee assessed by the owner of the ATM you’re using. The out-of-network balance inquiry fee is $0.50.  Follow these steps to locate an in-network ATM: Login to the Stash app.  Tap Bank at the bottom of the screen. …

• Q. How do I sign up for direct deposit if I receive government benefits?

  If you’d like to sign up for direct deposit into your Stash banking account and you receive government benefits, you’ll  first need to get your Stash account and routing number.  Find your account and routing numbers here After you have your Stash account numbers,…

• Q. Can I request a stop payment on a transaction in my Stash banking account?

  Yes, you can request a stop payment for incoming transactions on your Stash banking account. You can request a stop payment via phone. If you’d like to request a stop payment, please call us at (800) 205-5164 from 8:00 a.m.-8:00 p.m.…

• Q. Where Can I View My Stash Banking…

  Where can I view my Stash banking account balance? You can find your banking account balance on the Stash home screen.1 Login to your Stash account to view your home screen. Where can I view my Stash banking account number and routing numbers?…

• Q. Closing Your Stash Banking Account

  Are you sure you want to close your Stash banking account? Please remember you can only open one Stash banking account at a time right now.  Check out the benefits included with your Stash banking account Before you close your Stash banking account,…

• Q. Stash Banking: Account Setup Checklist

  We’ve changed banking partners to Stride Bank, N.A.—an exciting step that comes with enhanced benefits for you. Not sure if your new banking experience is fully set up? We’ve got you. Use the checklist below to ensure you’ve unlocked all your new benefits.…

• Q. All About Stock-Back® Rewards 

  Want to make your money work harder for you? The Stash Stock-Back® Debit Mastercard® allows you to invest while you spend.1 Read on to find out the details of this benefit, offered exclusively by Stash.  How does Stock-Back® work? To earn Stock-Back® Rewards,…

• Q. Stash Banking Benefits

  Your Stash banking account comes packed with features that will help you invest in yourself. You’ll earn Stock-Back^® rewards with every purchase, and you’ll also enjoy access to benefits provided by Mastercard^®.¹  We’ve highlighted some of the benefits below. …

• Q. Managing Your Stock-Back® Debit Card

  Stash makes managing your Stock-Back^® Debit Mastercard^® easy. You can order a new card, activate your card,  How can I order a new card?  You can easily order a replacement Stock-Back^® Card¹ 24/7 right from your Stash account.…

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