Bank Linking
Bank Linking
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Q. What if I’m having issues linking my bank account?
Having issues linking your external bank account to Stash? Make sure you’re following these steps. If you’re unable to link your account after following those steps, you may want to try linking your external bank account using micro-deposits. [Find out more information here] …
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Q. Can you return my money to me?
Stash Invest accounts Of course! You can transfer money from your Cash Balance back to your bank account at any time. If you’ve invested money, you’ll need to sell those investments first. The money from the sale will be held for 2 business days (in accordance with federal law) before you can move it to your bank account.…
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Q. What if my external bank’s routing number isn’t supported?
Unfortunately, there are some banks we don’t support. This is due to certain banks having frequent issues with deposits and withdrawals, which can result in fees on your account. If you’ve encountered this problem and you have an account at a different external bank you’d like to use,…
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Q. Can I connect more than one external bank account to my Stash banking account?
Your Stash banking account1 can only be connected to one external bank account at a time, but you can change which external bank account you have linked to Stash at any time. Follow these steps to change your linked external bank account: In the app: Login to the Stash app. …
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Q. Why did you transfer money from my external bank account?
There are a number of reasons why we may have transferred money from your external bank account to Stash: You initiated a manual transfer (such as a purchase with a transfer), a manual transfer to your Stash banking account1,…
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Q. I was charged an overdraft fee because of my Stash account. What should I do?
We hate overdraft fees as much as you do. We wish that banks wouldn’t charge them! If you’ve already been charged an overdraft fee, we’re unable to reimburse the fees charged by your bank. Please call your bank and ask them to waive the fee.…
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