• Q. Can I use my Stock-back card (debit card) at a gas station?

  Yes you can! Remember to select Debit when you use your Stock-Back® Card (debit card) at the pump. You can also pay inside at the counter. Please note: Gas stations may hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

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• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

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• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

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• Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?

  If you reported your Stash Stock-Back^® Card lost or stolen, your old card will no longer work. You will need to wait until your replacement Stock-Back^® Card arrives to use your card.¹ If your card was damaged,…

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• Q. How can I reset my Stash Stock-Back card (debit card) PIN?

  Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Open the Stash app Tap Bank from Home or the bottom navigation bar Tap the settings gear icon on the upper right-hand corner Select Reset Card PIN Select a new 4 digit PIN As a final step,…

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• Q. What are Stock-Back® bonuses?

  With Stock-Back^® Rewards, you earn a piece of stock (up to 1%) on almost every swipe of your Stock-Back^® Card (your debit card).¹ Stock-Back^® bonuses work the same way,…

• Q. How long will it take to receive my replacement Stash Stock-Back card (debit card)?

  Your replacement Stock-Back^® Card¹ (your debit card) should arrive in approximately 7-10 business days. If you need assistance, please call us at (800) 205-5164 from 8:30 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m.…

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• Q. I think I’m missing a Stock-Back reward. What can I do?

  If you’re missing a Stock-Back® reward1, don’t worry. We’ll get it all cleared up for you. Please call us at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday, or email us at support@stash.com to get the ball rolling.…

• Q. Who chooses what Stock-Back rewards I earn?

  With every purchase you make with the Stash Stock-Back® Debit Mastercard¹ you can earn Stock-Back® Rewards.²  When you use your Stock-Back® Card at a merchant that is on our platform, we’ll reward you with stock in that company.…

• Q. What are Stock Round-Ups?

  Stock Round-Ups allows you to invest spare change from qualifying purchases made with your Stock-Back® Card. Each time you spend with your Stock-Back® Card, Stock Round-Ups will round up your purchase to the nearest dollar and automatically invest the spare change in a matching stock or a  custom stock of your choice. …

• Q. How do I link a debit card to Stash?

  You can link a debit card to Stash by changing your payment method.  Please note you can only have one debit card linked at a time.  Follow these steps on the app to change your linked debit card:  Login to the Stash app. …

• Q. Why did I get an error when I tried to instantly transfer funds to an external debit card?

  You may get an error if there is an issue with your linked card. Your card may no longer be eligible if it’s expired, does not have enough funds on it, or if it’s been flagged for identity verification issues. …

• Q. How can I replace my Stash Stock-Back card (debit card) if it was lost, stolen, compromised, or damaged?

  You can easily order a replacement Stock-Back® Card1 24/7 right from your Stash account. Follow these steps: On the app: Login to the Stash app.  Tap Bank at the bottom of the screen.  Tap the image of your card.  Tap Replace Card. …

• Q. How do I lock my Stash Stock-Back Card?

  Misplaced your wallet and worried that fraudsters have it? Don’t panic—Stash offers the ability to lock and unlock your Stock-Back® Card¹ (your debit card). You can keep looking for your card without worrying about unauthorized transactions. Locking is easy—here’s how: In the app: Login to the Stash app.…

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• Q. How do I choose my Stock-Back® Card custom stock investment?

  When you use the Stock-Back^® Debit Mastercard^®¹, you earn Stock-Back^® rewards with every purchase you make.1 To earn Stock-Back^® rewards, all you have to do is shop at brands you love!…

• Q. Why was my Stash Stock-Back card (debit card) transaction declined?

  Your Stock-Back® Card¹ (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or if the activity is outside of your normal spending patterns. Please contact Customer Support at (800) 205-5164 from 8:30 a.m.-8:00 p.m.…

• Q. Can I see my account balance through digital wallets?

  Any time you make a purchase with your Stash Stock-Back card (your debit card), you can check your account balance through the Stash app or website. Learn more about digital wallets.…

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• Q. I need to replace my Stash Stock-Back card (debit card) but my address has changed. What should I do?

  You moved and need a replacement card? No problem—it’s easy getting a Stock-Back^® Card (your debit card) to where you are.¹ Here’s how to get the ball rolling: Login to the Stash app.Tap Bank at the bottom of the screen.Tap the Settings gear icon in the upper-right corner.Tap Debit card management.Tap Replace My Card and follow the prompts.…

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• Q. Do I need to add cash to my Stash banking account to receive my Stash Stock-Back Card (debit card)?

  Yes. To receive your Stash Stock-Back card (your debit card), you must add at least $1 to your Stash banking account cash balance.…

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• Q. Everything you need to know about the Stash Banking Transition

  We’ve switched banking partners to Stride Bank, N.A.—a move which unlocks more benefits for you. Find out what’s changing and what’s staying the same. All banking accounts with our old banking partner have now been closed. If you had a remaining balance in that account on January 11,…

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