• Q. Can I use my Stock-back card (debit card) at a gas station?

  Yes. Remember to select ‘Debit’ when you use your stock-back card (debit card) at the pump. You can also pay inside at the counter. Please note: Gas stations can hold up to $100.00 when you swipe your card at the pump because they do not know the final amount of the sale.…

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• Q. When will I receive my Stash Stock-Back card (debit card)?

  Your physical Stash Stock-Back card (debit card) will be mailed out once funds have landed in your banking account. It should take 5-7 business days for your card to arrive.…

• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

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• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

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• Q. I’m replacing my Stash Stock-Back card (debit card). Can I continue to use my old card while I wait for a new card?

  If you reported your Stash Stock-Back card (debit card) lost or stolen, your old card will not function. You will need to wait until your replacement Stock-Back card arrives to continue to use your card. If your card was damaged, or if you never received your card,…

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• Q. Can I link my Stash Stock-Back card (debit card) to Venmo, Square Cash, Apple Pay and Google Pay?

  Square Cash and Venmo : Yes! You can add your Stash Stock-Back card (your debit card) as a payment method for Venmo, Apple Pay, Google Pay, and Square Cash. You can transfer your available balance from these platforms into your Stash banking account.…

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  • Digital wallet

• Q. How can I reset my Stash Stock-Back card (debit card) PIN?

  Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Open the Stash app Tap Bank from Home or the bottom navigation bar Tap the settings gear icon on the upper right-hand corner Select Reset Card PIN Select a new 4 digit PIN As a final step,…

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• Q. How long will it take to receive my replacement Stash Stock-Back card (debit card)?

  Your replacement Stock-Back card (your debit card) should arrive in approximately 5-7 business days. If you need assistance, please reach out to Customer Support team. *Debit Account Services provided by and Stash Visa Debit Card issued by Green Dot Bank, Member FDIC,…

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• Q. I can’t activate my Stash Stock-Back card (debit card). What should I do?

  You can activate your Stash Stock-Back card (your debit card)  in the app or by calling 888-569-7747. If you still cannot activate it, double check and make sure you are entering your card information accurately. Debit Account Services provided by Green Dot Bank and Stash Visa Debit card issued by Green Dot Bank,…

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• Q. Is my Stash Stock-Back card (debit card) eligible to add to a digital wallet?

  Your Stock-Back card (your debit card) can be added to Apple Pay, Google Pay, or Samsung Pay. What are digital wallets? Digital wallets offer added convenience, more ways to pay using your phone, more access, and more security when you shop.…

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  • Digital wallet

• Q. How do I add my Stash Stock-Back card (debit card) for use on Apple Pay?

  Apple Pay can simplify purchasing—as a part of your digital wallet, it offers a contactless payment experience, eliminating swiping.  And adding the Stash Stock-Back® Card¹ (your debit card) to Apple Pay is a snap.  Here’s how you can set up your digital wallet from the Stash app if you use Apple Pay®: 1.…

• Q. Why do I need to verify my Stash Stock-Back card (debit card) for a digital wallet?

  For security purposes, Apple Pay, Google Pay or Samsung Pay may ask for additional information to add your Stock-Back card (your debit card). If necessary, the Apple Pay, Google Pay or Samsung Pay Wallet will instruct you how to validate your card.…

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  • Digital wallet

• Q. How do I add my Stash Stock-Back card (debit card) for use on Samsung Pay?

  Open the Samsung Pay app and register your fingerprint, iris scan, or set a PIN if you have not done so already on your Samsung device. Click the add (+) sign and select Add Credit or Debit Card. Position your card in the camera frame to automatically enter your card information or manually enter your card information.…

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  • Digital wallet

• Q. How do I add my Stash Stock-Back card (debit card) for use on Google Pay?

  Google Pay can simplify purchasing—as a part of your digital wallet, it offers a contactless payment experience, eliminating swiping. Adding the Stash Stock-Back® Card¹(your debit card) to Google Pay is a snap.  Here’s how you can set up your digital wallet from the Stash app if you use Google Pay™: 1.…

• Q. How do I link a debit card to Stash?

  You can link a debit card to Stash by visiting your subscription plan settings and changing your payment method or updating your existing card. Please note you can only have one card on file at a time. To add or update your card,…

• Q. Why did I get an error when I tried to instantly transfer funds to an external debit card?

  You may get an error if there is an issue with your linked card. Your card may no longer be eligible if it’s expired, does not have enough funds on it, or if it’s been flagged for identity verification issues. …

• Q. How do I choose my Stock-Back® Card custom stock investment?

  When you use the Stock-Back ® Card¹, you earn with every purchase you make.² Here’s how it works:  Shop at brands you love. If it’s a publicly listed company, we’ll give you stock in that company.³ If it’s a local or private company,…

• Q. How do I make my Stash Stock-Back card (debit card) the default payment card for my digital wallet?

  For Apple Pay: Go into Settings and choose Wallet & Apple Pay. Tap Default Card selection and choose your Stash Stock-Back card (your debit card) as your default. For Google Pay: Select cards in the lower right of the Google Pay app.…

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  • Digital wallet

• Q. How do I use my digital wallet to pay with my Stash Stock-Back card (debit card)?

  For Apple Pay:  You can purchase items through Apple Pay using your iPhone, Apple Watch, iPad, and Mac through Safari. Please refer to the Apple Pay site for step-by-step directions for in-App and in-store purchases. For Google Pay:  You can purchase items through Google Pay using your Android device or computer.…

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  • Digital wallet

• Q. I need to replace my Stash Stock-Back card (debit card) but my address has changed. What should I do?

  You moved and need a replacement card? No problem—it’s easy getting a Stock-Back Card (your debit card) to where you are. Here’s how to get the ball rolling:  Open the Stash app. Tap Bank from the Home screen.   Select the Settings gear icon in the upper right-hand corner.…

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