• Q. Can I use my Stock-Back card (debit card) at a gas station?

  Yes you can! Remember to select Debit when you use your Stock-Back® Card at the pump. You can also pay inside at the counter. Please note: Gas stations may hold up to $175 when you swipe your card at the pump because they do not know the final amount of the sale.…

• Q. Can I use my Stash Stock-Back card (debit card) while traveling?

  Your Stash Stock-Back card (your debit card) works in over 125 countries (including purchases, ATM withdrawals, and online transactions). Purchases are subject to foreign transaction fees. Available countries can change without prior notice. …

• Q. How long does it take to receive refunds from returns on my Stash Stock-Back card (debit card)?

  The time frame for the return is dependent on the merchant. Merchandise returns can take 3-5 business days to appear in your Stash banking account. *Please note: the timeframe is dependent on the merchant. If you are waiting for a return,…

• Q. How can I reset my Stash Stock-Back card (debit card) PIN?

  Forgot your PIN? No worries—resetting takes seconds. Here’s how to do it. To reset your PIN in the app: Login to the Stash app. Tap Bank at the bottom of the screen. Tap the settings gear icon on the upper right-hand corner.…

• Q. What are Stock-Back® bonuses?

  With Stock-Back^® Rewards, you earn a piece of stock (up to 1%) on almost every swipe of your Stock-Back^® Card (your debit card).¹ Stock-Back^® bonuses work the same way,…

• Q. I used the wrong PIN and I’m locked out of my Stash banking account. What should I do?

  After several invalid PIN attempts at an ATM, your card will be locked. If your card does get locked, don’t worry—you can easily unlock it from within the Stash app in just a few minutes! Follow these steps to unlock your Stock-Back^® Card: Login to the Stash app. …

• Q. Why is there a hold on my purchase for more than my payment amount?

  Certain purchases (hotels, car rentals, gas stations, etc.) require pre-authorization and may temporarily hold money from your card balance that could be greater than the actual purchase amount.  This is a temporary hold, and after your purchase is processed and settled,…

• Q. What are Stock Round-Ups?

  Stock Round-Ups allows you to invest spare change from qualifying purchases made with your Stock-Back® Card. Each time you spend with your Stock-Back® Card, Stock Round-Ups will round up your purchase to the nearest dollar and automatically invest the spare change in a matching stock or a  custom stock of your choice. …

• Q. How do I link a debit card to Stash?

  You can link a debit card to Stash by changing your payment method.  Please note you can only have one debit card linked at a time.  Follow these steps on the app to change your linked debit card:  Login to the Stash app. …

• Q. Why was my Stash Stock-Back card (debit card) transaction declined?

  Your Stock-Back® Card¹ (debit card) transaction could be declined for several reasons, such as insufficient funds in your account to cover the transaction, or if the activity is outside of your normal spending patterns. Please contact Customer Support at (800) 205-5164 from 8:30 a.m.-8:00 p.m.…

• Q. How do I lock/unlock my Stash Stock-Back Card?

  Misplaced your wallet and worried that fraudsters have it? Don’t panic—Stash offers the ability to lock and unlock your Stock-Back® Card¹ (your debit card). You can keep looking for your card without worrying about unauthorized transactions. Locking is easy—here’s how: In the app: Login to the Stash app.…

• Q. Setting up your digital wallet on Stash

  After you receive your Stock-Back® Debit Mastercard®, you can easily set up your card in your digital wallet. This article will help you set up or remove your debit card from your digital wallet. If you received a new card in the mail,…

• Q. Managing Your Stock-Back® Debit Card

  Stash makes managing your Stock-Back^® Debit Mastercard^® easy. You can order a new card, activate your card,  How can I order a new card?  You can easily order a replacement Stock-Back^® Card¹ 24/7 right from your Stash account.…

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