• Q. Can you return my money to me?

  Stash Invest accounts Of course! You can transfer money from your Cash Balance back to your bank account at any time. If you’ve invested money, you’ll need to sell those investments first. The money from the sale will be held for 2 business days (in accordance with federal law) before you can move it to your bank account.…

• Q. Is there a limit to how much I can transfer from my external account to my Stash Invest accounts?

  The current one-time transfer limit from an external bank account to Stash Personal Portfolio/Custodian/Smart Portfolio is $10,000 and from an external bank account to Stash Retire is $6,000.…

• Q. What are Instant Debit Withdrawals?

  Having an external debit card linked to your Stash account can let you withdraw funds from your Stash banking account instantly. Instant debit withdrawals allow you to withdraw up to $1,000 from your Stash banking account to a linked external debit card for a 1% fee.…

• Q. What’s a bank transfer reversal fee?

  A bank reversal can happen if the bank you are transferring from initiates a transfer cancelation. That’ll show up in your statement as “Apex Clearing (ACH) bank reversal” or return deposit fee. This might happen when your external bank account has insufficient funds,…

• Q. I am having trouble or am unable to transfer money to my Stash banking account. What should I do?

  Having issues making a transfer or deposit into your Stash banking account? We’ll help you get to the bottom of this. Please contact Support at 800-205-5164 from 8:00 a.m.-8:00 p.m. ET Monday-Friday, and from 10:00 a.m.-6:30 p.m. ET Saturday and Sunday,…

• Q. Why haven’t I received my direct deposit?

  If you were expecting a direct deposit into your Stash banking account, but it hasn’t arrived yet, this could be due to one of a few reasons. Here are the most common reasons you may not have received your direct deposit:  …

• Q. How do I cancel, stop, or modify a transfer?

  If you’d like to cancel a transfer of any kind, don’t fear—it’s a very simple process. We’ve outlined the steps you’ll need to take below depending on the type of transfer you’d like to cancel, stop, or modify. Please keep in mind that we can only cancel transfers marked as “pending,” so you’ll want to take action before the transfer clears. …

• Q. Withdrawing from your Smart Portfolio

  Withdrawing money from your Smart Portfolio works the same way as withdrawing from any other Stash portfolio. It can be done in the app or online. When you withdraw funds, you can choose to transfer them to your Stash banking account or your external bank account.…

• Q. Can I transfer money or investments between my Personal Portfolio and Smart Portfolio?

  At this time, you’re not able to transfer money in between your Personal Portfolio and Smart Portfolio. However, Stash makes it easy to transfer money from your Stash banking account or external bank account to your Smart Portfolio. [Learn how to make a transfer here] …

• Q. How do I add money to my Stash account(s)?

  It’s never been easier to add money to your Stash account. You can do it in the app or on the web. Click here to go to your account and deposit cash. DISCLOSURES Please note that these transfers will appear on your external bank account statements as “Stash Cash Management.” Once your funds have transferred,…

• Q. Can I Transfer my Crypto Coins to Another Platform?

  You can transfer your crypto holdings to an external wallet. This transfer has a $75 fee, which is pulled from either your coin holdings or your Personal brokerage account.  Here’s how it works: Reach out to our Customer Service team to get the ball rolling. …

• Q. Transferring Money into your Stash Banking Account from Your External Bank

  There are three ways to transfer to your Stash Banking account¹: Please note: Bank transfers from your external bank are completed through ACH (Automated Clearing House), which can only occur on business days, excluding federal holidays and weekends.…

• Q. All About Instant Transfers

  What are instant transfers? Transferring money within Stash generally is effective immediately but could take up to a few minutes; however, transferring to an external bank account can take 1-3 business days. Instant transfers allow you to transfer money to an external bank from your Stash banking account instantly for a 1% fee.…

• Q. Withdrawing from your Retirement Portfolio

  You can either make a partial withdrawal from your Retirement portfolio (IRA), or you can close it completely.  Important Note: The minimum age to withdraw money from an IRA is 59 ½ years old. If you withdraw funds from your Retire Portfolio before age 59 ½,…

• Q. Making a Deposit into Your Stash Banking Account

  In a time crunch to pay your bills, or need to use your Stock-BackⓇ Card¹ to make that purchase soon? Here are some ways to add money to your Stash banking account.¹    Click below to jump ahead: Make a transfer to your Stash banking account from within your Stash account. …

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